Refund and Returns Policy
Effective Date: March 11, 2025

At BubblTopin, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a simple and transparent refund and returns process. Please review the following policy for more information about returns, exchanges, and refunds.

1. Returns and Exchanges

We accept returns and exchanges for eligible items under the following conditions:

  • Timeframe: You must request a return or exchange within 30 days from the date of receipt of your order.
  • Condition of Items: Items must be returned in their original condition, unused, and with all packaging, including any tags, if applicable.
  • Non-Returnable Items: Certain items are non-returnable, including custom or personalized artwork, final sale items, and items damaged due to misuse or mishandling.

To initiate a return or exchange, please contact our customer service team at info@bubbltopin.com or call us at (320) 351-8887. We will provide you with a return authorization and instructions for sending the item back.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will process your refund to the original payment method within 5-10 business days.

  • Shipping Costs: Please note that shipping costs are non-refundable, and the customer is responsible for return shipping charges unless the item was damaged or incorrect upon arrival.
  • Refund for Damaged or Incorrect Items: If your item arrives damaged or incorrect, please contact us immediately with photographic evidence of the issue. We will provide a full refund, including shipping costs, or offer an exchange at no additional charge.

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@bubbltopin.com or (320) 351-8887 to initiate the return process.
  2. Get Return Authorization: We will provide you with a return authorization and instructions for sending the item back.
  3. Pack the Item: Carefully pack the item in its original packaging (if possible) to ensure it arrives back to us in good condition.
  4. Ship the Item: Return the item to the address provided by our customer support team. Please keep the tracking number for your records.

4. Damaged or Defective Items

If your item is damaged, defective, or incorrect, please contact us within 7 days of receipt. We will provide a full refund or send you a replacement item, at your preference. We may request photos of the damaged or defective item to assist with the return process.

5. Cancellations

Orders can be canceled within 24 hours of purchase. After this period, the order may have already been processed or shipped, and cancellations will follow the standard return procedure outlined above.

6. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as sending the wrong or damaged item.
  • Original Shipping Fees: Original shipping fees are non-refundable unless the item is defective or incorrect.

7. Contact Information

If you have any questions regarding our refund and returns policy or need assistance with a return, please contact our customer service team:

By making a purchase on our website, you agree to the terms and conditions of this Refund and Returns Policy.